Friday, March 23, 2012
eyebuydirect.com gift certificates EXPIRE WITHOUT NOTICE. I received two gift certificates, used one right away, held the second. When I went to use, it said "expired". No email warning to me, no notice on the gift certificate itself. When I called, I was told "we have no record of older certificates". After some complaints, I was asked for my certificate number, which I gave, and which they then looked up. I suppose the record magically appeared just then. When I asked where was notification that the certificate would expire, I was asked to hold, and then I was told that "there is no notification. You would call us to ask about the expiration date." Unbelievable. I have ordered multiple times from eyebuydirect with mixed but generally more positive results. This ends it.