Saturday, July 23, 2011

Brick to: Total Comfort Inc, Westport, Danbury, Stamford, CT

Our central air conditioning system was installed several years by Total Comfort Inc of Westport, Connecticut.  It has run well, but needs service now.  On a phone call to the Westport office today trying to schedule repair work, we were asked if we were a customer.  They said they would only do repairs for customers.  We asked what being a customer meant, since we had obviously been a BIG customer in contracting with them to install the system.  They asked if we had had the system installed by them WITHIN THE PAST YEAR.  We said it was more than a year ago.  They said they would not help.  And that was that.  We're off on our own.  Buyer beware.

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