Friday, November 27, 2009

Brick to: Priceline.com for totally out-of-their-mind hotel quality ratings

We booked two nights in a "3 star Upscale" hotel via priceline.com last weekend, and were registered at the Crowne Plaza Boston-Newton in Newton,MA.

Here's the short review: wallpaper peeling; rugs stained and ancient; hallways smelled of must and odor repellent; all furniture fabric in our room was threadbare, with stuffing showing; construction scaffolding everywhere; highway ran under hotel; train line ran next to hotel; noisy all night.

Suffice to say that, although we were registered and paid for two nights, we bailed after one night, sacrificing our second night's unrefundable payment to priceline.com. We weren't at all sad to leave the premises a night early.

Priceline.com's categorization of this construction zone - aka Crowne Plaza Boston-Newton - as a "3 star Upscale" hotel is about as absurd, over-the-top a misrepresentation of product as I have ever encountered. We need to head back to the area soon, but it won't be to the Crowne Plaza, and it definitely won't be with Priceline's help.

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