Thursday, April 30, 2009

Brick to: Health Products USA

An order for vitamins placed April 18, 2009, to Health Products USA - which goes by http://healthproducts-usa.com/ - was charged to credit card on April 18, and confirmed as "shipped immediately" by email on April 18. No tracking information was provided. On April 30 - 12 days later - no evidence of product, no follow-up email to indicate delay, no tracking information provided.

Email inquiry to admin@healthproducts-usa.com not responded to during business day. Telephone inquiry during business hours (to website-provided phone number 866-877-2810) was not answered by person. Voicemail instructed that inquiries on current orders must go to orders@healthproducts-usa.com. Made such inquiry and am still awaiting reply.

At current time, status: BEWARE

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One business day after email inquiry, I received email response from admin@healthproducts-usa.com saying order was backordered and has now been shipped.

At current time, status: WATCHFUL WAITING

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Product arrived May 4, 2009, slightly more that two weeks after order. Looks like may have been shipped same day I received email reply. CONCLUSION: nothing malevolent about company, though somewhat sloppy with customer service and communication practices. Ok to order, but keep copies of your receipts and be prepared to follow-up via email. Do not order if in a hurry for product.

1 comment:

  1. hello... hapi blogging... have a nice day! just visiting here....

    ReplyDelete

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